Shipping policy
Here's a shipping policy tailored to your store:
Shipping Policy
The Guide Hub is committed to delivering your order safely. Please read our shipping policy carefully before placing your order.
Processing Time All orders are processed within 2–5 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping & Delivery Times Our products are shipped internationally and delivery timeframes are as follows:
- South Africa: 15–30 business days after dispatch
- International destinations: 20–45 business days after dispatch
Please note that these are estimated timeframes and may vary depending on customs processing, courier delays, and your location.
Tracking Once your order has been dispatched, you will receive a confirmation email with tracking details where available.
Customs & Import Duties For international orders, any customs duties, import taxes, or additional fees charged by your country are the responsibility of the recipient. The Guide Hub is not responsible for delays caused by customs processing.
Delays The Guide Hub is not responsible for delays caused by courier services or circumstances beyond our control. During peak periods (e.g. festive season), delivery times may be longer than usual.
Lost or Damaged Orders If your order arrives damaged or does not arrive within the expected timeframe, please contact us at theguidehubcom@gmail.com and we will resolve the issue promptly.
Contact Us 📧 theguidehubcom@gmail.com 🌐 theguidehub.store