Refund & Returns Policy

At The Guide Hub, your satisfaction is our top priority. Please read our policy carefully before making a purchase.

Returns

Due to the nature of our products (candles and aromatherapy items), we are unable to accept returns on opened or used items for hygiene and safety reasons.

If your item arrives damaged or defective, please contact us within 7 days of delivery at theguidehubcom@gmail.com with your order number and a photo of the damage. We will arrange a replacement or refund at no cost to you.

Refunds

Approved refunds will be processed within 5–7 business days back to your original payment method. Please note that shipping costs are non-refundable.

Wrong or Missing Items

If you received the wrong item or your order is missing something, please contact us within 7 days of receiving your order and we'll make it right.

Cancellations

Orders can be cancelled within 24 hours of placing them. After this window, your order may already be in processing and we may be unable to cancel it.

International Orders

Please note that international customers are responsible for any customs duties or import taxes that may apply in their country. These are not included in our pricing or shipping fees.

If you have any questions about our policy, don't hesitate to reach out at theguidehubcom@gmail.com We're always happy to help! 🕯️